Utility Billing

Improve utility operations and build resident trust with modern, automated utility software.

Elevate Utility Service Delivery with a Smarter, Simpler Approach

CivicPlus® Utility Billing helps local governments streamline billing, payments, and fieldwork in one modern platform, so they can collect revenue faster, cut manual work, and deliver better service.

$7.7 million recovered delinquent revenue reported
90% drop in returned mail reported
39% increase in online payments reported

Explore Utility Billing

Utility Billing improves usability, speeds implementation, and enhances resident self-service while connecting billing to field data and route optimization. As a result, teams work more efficiently and deliver a better experience for both staff and residents.

Product Features

Resident Portal for Anytime Access

Empower residents with 24/7 access to billing information, usage history, and payment options from any device.

GIS-Powered Work Orders

Streamline field operations with location-aware task creation, assignment, and tracking that ties directly to billing workflows.

Seamless Service-to-Billing Connection

Link field activities directly to billing, so accounts are always accurate. Whether it’s a meter swap, repair, or shutoff, tasks update invoices in real time for full transparency.

Eliminate Costs, Complexity, and Risk

Municipalities have long been burdened by manual processes, disconnected tools, and outdated legacy utility billing systems that slow revenue collection and frustrate staff and residents alike. Learn how we’re transforming utility billing challenges into a streamlined, automated, and resident-friendly experience.

  • Legacy Utility Systems Drive Up Costs, Complexity, and Risk

Simplify utility billing processes and optimize revenue by reducing costs, risk, and downtime with a modern, intuitive system.

  • Lacking GIS Functionality Slows Field Efficiency and Creates Data Silos

Maintain accurate spatial data, improve service planning, and eliminate data silos with real-time GIS data and map-based coordination.

  • Disconnected Field and Office Operations Slow Service and Increase Errors

Improve task execution and billing accuracy with mobile work order management, integrated route optimization, and real-time coordination.

  • Limited Resident Self-Service and Billing Transparency

Deliver billing clarity, empower resident self-service, and accelerate payment collection with intuitive digital tools, real-time insights, and anytime access to billing, payments, and service requests.

  • Siloed Vendors Increase Costs, Fragment Support, and Complicate Service Delivery

Break down silos with a single vendor that connects departments and services end-to-end.

Simplify Utility Operations for All

Explore how Utility Billing impacts billing, field coordination, and resident service across departments and stakeholders.

Finance Director/City Business Manager

  • Ensure accurate revenue collection, reduce leakage, and integrate with your ERP for clear visibility into utility finances.
  • Build confidence in your financials with simplified audits, transparent reporting, and reliable insights for long-term fiscal health.

Utility Billing Manager

  • Streamline and automate billing cycles, reduce manual work, and connect field data to billing to prevent missed charges and speed up collections.
  • Resolve service issues quickly and empower teams to deliver timely, accurate, high-quality resident service.

Chief Technology Officer/IT Director

  • Leverage a secure, cloud-native platform that minimizes IT burden, integrates seamlessly with ERP, GIS, and metering systems, and scales with your municipality.
  • Quickly deploy and easily maintain services with government-ready security, minimal downtime, and long-term sustainability.

County Commissioner

  • Deliver transparent, efficient service that builds trust with residents through easy-to-understand bills, modern self-service portals, and proactive notifications.
  • Reduce call volume and staff workload while giving teams a centralized system to manage accounts, answer questions, and provide high-quality support with ease.

Frequently Asked Questions About Asset Management Software

What is utility billing software?

Utility billing software is a solution that enables municipalities to manage billing, payments, and service coordination for utilities like water, sewer, sanitation, and electric. CivicPlus Utility Billing combines these workflows into a centralized platform and modern, resident-friendly experience, supporting everything from invoicing and payment posting to field service management and GIS integration.

Does CivicPlus Utility Billing integrate with existing systems?

Yes. Utility Billing integrates with major ERP systems, GIS platforms, metering technologies, and the broader CivicPlus ecosystem—including solutions like CivicPlus Asset Management and other connected municipal services. This ensures smooth data flow, accurate financial reporting, and coordinated service delivery.

Is Utility Billing available for small municipalities?

Absolutely. Utility Billing is designed to scale with your needs. Small governments benefit from pre-configured workflows, easy meter read imports, and low IT overhead, while larger cities can leverage advanced automation, deep configurability, and multi-utility support.

What kind of training or support is available?

All CivicPlus Utility Billing customers have access to onboarding resources, training, and a dedicated Customer Success Manager. Ongoing support is included, and future enhancements, such as new portal features and additional workflow improvements, are rolled out continuously.

How is CivicPlus Utility Billing software affiliated with Beehive Industries?

CivicPlus acquired Beehive Industries in November 2024, a trusted provider of Utility Billing and Asset Management solutions for local governments. The platform has since been enhanced and rebranded under the CivicPlus name to align with our mission of delivering modern, integrated civic technology.